PRIVACY POLICY
Effective Date: July 30, 2026
Ingenious Business Solutions LLC (“IBS,” “we,” “us,” or “our”) operates this website (the “Site”) to provide information about our logistics, courier, warehousing, and final-mile delivery services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described in this policy.
Information We Collect
Contact and quote request forms: name, company name, email address, phone number, pickup and delivery locations, and details about your shipping needs.- Phone and email communications: information you share when you call, email, or message us.
- SMS/text communications: your mobile number and message content when you opt in to text communications with us.
- Driver and contractor applications: name, contact information, driver’s license information, vehicle information, work history, and other information submitted through our application process. See our Driver Applicant Privacy Notice for details.
Contact and quote request forms: name, company name, email address, phone number, pickup and delivery locations, and details about your shipping needs.Information Collected Automatically
When you visit the Site, we and our service providers automatically collect certain information using cookies, pixels, and similar technologies, including your IP address, browser type, device information, pages visited, and how you interact with the Site. We use:
- Google Analytics, to understand how visitors use the Site.
- Google Ads tags, to measure advertising performance and deliver relevant ads.
- Meta Pixel (Facebook/Instagram), to measure advertising performance and deliver relevant ads on Meta platforms.
- Our customer relationship management (CRM) and communications platform, to manage inquiries, scheduling, and follow-up communications.
For more information about the cookies and tracking technologies we use and how to manage them, please see our Cookie Policy.
How We Use Your Information
- To respond to inquiries and provide quotes for logistics and delivery services.
- To schedule, perform, and support delivery, warehousing, and courier services.
- To communicate with you by phone, email, or SMS (with your consent where required).
- To process driver and contractor applications.
- To operate, improve, and secure the Site.
- To measure and improve our marketing, including advertising on Google and Meta platforms.
- To comply with legal, regulatory, and contractual obligations, including U.S. Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) requirements.
SMS Communications
If you opt in to receive text messages from IBS, we will use your mobile number to send service-related and, where you have consented, informational or promotional messages. Message and data rates may apply. You can opt out at any time by replying STOP. Your mobile opt-in information and consent will not be shared with or sold to third parties for their own marketing purposes. See our SMS/Text Messaging Policy for full terms.
HIPAA Statement
IBS provides medical courier services, including the transport of medical specimens, supplies, and equipment for healthcare clients. IBS does not collect, request, or store patient medical records or protected health information (PHI) through this Site. Any handling of PHI in the course of providing courier services to healthcare clients is governed by our service agreements and, where applicable, Business Associate Agreements with those clients. See our HIPAA & Confidential Freight Handling Statement for more information.
If you request a password reset, your IP address will be included in the reset email.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who support our operations (website hosting, analytics, advertising platforms, CRM and communications tools, payment processing), under obligations to protect your information.
- Background check and screening providers, for driver and contractor applicants, as permitted by law.
- Legal and regulatory authorities, when required by law, regulation, legal process, or to protect our rights, safety, or property.
- A successor entity, in connection with a merger, acquisition, or sale of assets.
Data Security
We use administrative, technical, and physical safeguards designed to protect your information, including access controls and encryption of data in transit. No method of transmission or storage is 100% secure, but we work to protect your information consistent with industry practices. See our Customer Data Security Statement for more detail.
Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal and regulatory obligations (including DOT/FMCSA record-keeping requirements), resolve disputes, and enforce agreements.
Visitor comments may be checked through an automated spam detection service.
Your Rights and Choices
- You may request access to, correction of, or deletion of your personal information by contacting us using the information below.
- You may opt out of marketing emails by using the unsubscribe link in any marketing email.
- You may opt out of SMS messages by replying STOP.
- You can manage cookies through your browser settings and the choices described in our Cookie Policy.
- Depending on your state of residence, you may have additional privacy rights under applicable state law. We will honor valid requests as required by law.
Children's Privacy
The Site is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The ‘Effective Date’ above reflects the latest revision. Material changes will be posted on this page.