REFUND & CANCELLATION POLICY
Effective Date: July 30, 2026
Ingenious Business Solutions LLC provides logistics, courier, warehousing, and final-mile delivery services. Because we sell services rather than physical products, this policy explains how deposits, cancellations, refunds, and billing disputes are handled. Where a signed service agreement, dedicated route agreement, or statement of work addresses these topics, that agreement controls.
Deposits
Certain services — including custom logistics projects, dedicated routes, and large or specialized moves — may require a deposit to reserve capacity, equipment, or personnel. Deposit amounts and terms are stated in your quote or agreement. Deposits are applied toward the final invoice for completed services.
Cancellations by the Customer
- On-demand and scheduled deliveries: cancellations made before a driver is dispatched are not charged. Cancellations after dispatch may incur a cancellation fee reflecting time and mileage already committed.
- Dedicated routes and recurring services: cancellation and termination terms (including required notice periods) are set out in the applicable route or service agreement.
- Custom logistics projects: cancellations after work has begun (planning, staffing, equipment staging, or warehousing space committed) may result in forfeiture of some or all of the deposit, in proportion to costs incurred.
Refund Eligibility
- Services not performed due to an IBS error or an IBS-initiated cancellation are eligible for a full refund of amounts paid for that service.
- Deposits for services cancelled by the customer before IBS incurs costs are refundable.
- Completed services are not refundable, but service issues may be eligible for a credit or adjustment as described below.
Missed Pickups and Service Failures
If IBS misses a confirmed pickup or delivery window due to our error, contact us promptly. Depending on the circumstances and the applicable service agreement, remedies may include re-performance of the service, a service credit, or a fee adjustment.
Customer-Caused Delays
Charges are not refundable where a service failure or delay results from customer-side causes, including inaccurate shipment information, freight not ready at the scheduled time, inaccessible pickup or delivery locations, refused deliveries, or failure to provide required documentation. Wait time and re-delivery attempts may incur additional charges as stated in your quote or agreement.
Billing Disputes
If you believe an invoice contains an error, notify our billing team in writing within thirty (30) days of the invoice date. We will review the dispute and respond promptly. Undisputed portions of an invoice remain due according to the original payment terms.
How to Request a Refund or Credit
Contact us at (888) 427-1224 or Info@ibizsolutions-delivery.com with your invoice number, service date, and a description of the issue. Approved refunds are issued to the original payment method, typically within 7–10 business days.
